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2. Frequently Asked Questions

General

If I have already shopped at Kings Crew online on the old website or in-store, do I need to create a new account to place an online order?

What are your operating hours?

I am close to Kings Crew, if I arrive after 9 pm will I be able to purchase?

What days are you closed?

What forms of ID do you accept?

I don't have my ID but have an account. Can I still shop in-store or make a pickup order?

How do I create an account?

Can I access my previous online orders?

Why are there armed guards stationed outside the dispensary?

Does King's Crew store customer information? If so, what do you do with the info?

Cannabis Questions

What is THC?

What is CBD?

What is Sativa and Indica?

What is CBN?

What can I use for pain relief?

Will anything help with anxiety?

Do you have anything that is for chronic pain or that is for medical use?

Will smoking make you hungry?

What's the difference between your topicals/rubs and will they get me high?

What is a tincture?

Can I give my pet CBD?

How much edible should I take?

Can CBD react with any medication?

How do i dab?

What is extract?

What is a vape?

What is shake?

Can I get something that has no THC?

In-Store

Are you open for in-store shopping?

Should I tip my budtender?

Is King’s Crew dispensary pet-friendly?

Do I need an online account to shop in-store?

Does King's Crew have any deals for first time customers or a referral program?

Pickup

Can I place an order over the phone?

Do I need an account to shop online?

Can I check the status of my order online?

Can I place an online order for curbside pickup?

I won't be able to pick up my order in the time slot I selected, can I move it?

Payment

What forms of payment do you accept?

Is there an added fee for using debit?

Do you accept credit cards?

Do you offer gift cards?

Do you offer touchless payment options?

Can/should I tip my budtender?

Do you have an ATM available to use in store? Is there a fee for using the ATM in your store?

Aeropay

What is Aeropay?

Is Aeropay secure?

Are there any fees when paying with Aeropay?

Weedmaps & Leafly

Are the prices on Weedmaps/Leafly the same as prices in-store or on your website?

I saw a deal on Weedmaps/Leafly and when I placed my order through your website, the prices were different. How come?

Discounts

Do you have any discounts or specials?

Why won't my promo code work when I place an online pick-up order?

I don’t see the Veteran/Senior Discount on the website, how do I get my discount applied to my order?

Do Veteran discounts apply to Online Pickup Orders?

I am a military spouse, can I use my partner's discount?

Medical

Do I need a medical marijuana card (MMC) to shop at King's Crew?

Can I pick up or purchase medical cannabis for someone who is physically unable to?

If I have a medical recommendation, do I get a discount?

If I have a state medical card, do I get a discount?

How do I get a state medical card?

Returns

Do you accept exchanges or returns?

Loyalty Program

What are Loyalty Points?

How do I earn points?

How do I start earning Points?

How do I redeem Points?

Can I use my points for online orders?

Can I use my points at other Gold Flora family dispensaries?

How long does it take for points to appear in my digital wallet?

When do points expire?

My points dropped without redeeming

Can I leave the loyalty program?

Clone Care

How many clones can I purchase at one time?

How many clones can I legally grow at my residence at one time?

How do I prepare my new clone to be grown outdoors?

How do I prepare my new clone to be grown indoors?

What size container should I grow my clone in?

How often should I water my clone?

Do I have to feed my clone / give my clone nutrients?